Daily Operation Tips

The following are operational tips that should be implemented at the restaurant to insure trouble free operations.

Make sure On Line Employee is always logged into system. Orders will not be processed if the OO employee is not logged in. You may want to consult with your local on the configurable options that allow the OO employee to stay logged in.
Implement the OO Reminder executable at the On Site server. This executable will force a prompt at the POS whenever the OO Employee is not logged in. The OO Reminder executable should be placed in RM Startup.
It’s good practice to check you online site every day, from no matter where you are, as long as you are connected to the Internet. You can do this by connecting to your web site and then proceeding to the OO Portal. If you see the button VIEW MENU, your Online Site is OFFLINE, and customers will NOT be allowed to order. This is typically caused when the OO Employee is not logged into the system. the internet connection at the local site is down, or the RM Session is not open.

If you see the buttons START ORDERING and RECALL LAST ORDER then your site is up and ready for customers to start ordering:

Make sure your Restaurant Manager Session is open well in advance before accepting On Line Orders. Orders will not be accepted if the session is closed. You may want to consult with your local dealer on automating the Session Open/Close process.
Make sure all prep printers have plenty of paper.